Terms and Conditions - Tenancy Cleans

Welcome to our Tenancy Cleans Terms and Conditions. These terms outline the guidelines and responsibilities for both our service providers and clients to ensure a smooth and satisfactory experience.

1. Services Provided

Our tenancy cleaning services include a comprehensive range of cleaning tasks designed to prepare a property for new tenants or reassure landlords of the property's condition. Services encompass:

General Cleaning: Dusting, vacuuming, sweeping, and mopping all accessible areas.
Kitchen Cleaning: Cleaning and sanitizing countertops, appliances, sinks, and cabinets.
Bathroom Cleaning: Scrubbing and disinfecting toilets, showers, bathtubs, sinks, and tiles.
Window Cleaning: Washing interior windows, sills, and tracks.
Floor Care: Cleaning and treating carpets, hardwood floors, and tiles as necessary.

2. Booking and Scheduling

To secure our tenancy cleaning services, clients must adhere to our booking policies:

Advance Notice: Bookings should be made at least 14 days in advance to ensure availability.
Cancellation Policy: Cancellations made within 48 hours of the scheduled service may incur a cancellation fee.
Rescheduling: Clients may reschedule their service without penalty provided the request is made at least 72 hours before the appointment.

3. Payment Terms

Our payment policies are designed to be transparent and fair:

Pricing: Prices are determined based on the size of the property and the scope of services required. A detailed quote will be provided upon booking.
Payment Methods: We accept various payment methods including credit/debit cards, bank transfers, and online payment platforms.
Payment Schedule: Full payment is required upon completion of the service unless otherwise agreed upon.

4. Client Responsibilities

To facilitate an effective cleaning process, clients are expected to:

Access: Provide access to the property at the agreed-upon time and date.
Personal Items: Remove personal belongings to allow thorough cleaning of all areas.
Special Instructions: Communicate any specific cleaning requirements or areas of concern prior to the service.

5. Service Provider Responsibilities

Our cleaning professionals are committed to delivering high-quality services:

Professionalism: Cleaners will conduct themselves in a professional manner, respecting the client's property and privacy.
Quality Assurance: We strive to meet and exceed client expectations through diligent and thorough cleaning practices.
Supplies: All necessary cleaning supplies and equipment will be provided by us unless otherwise specified.

6. Liability and Insurance

We prioritize safety and accountability:

Damage Coverage: In the unlikely event of accidental damage to property, our liability is limited to the cost of repair or replacement of the damaged item.
Insurance: Our company is fully insured to cover any potential liabilities arising from our cleaning services.

7. Privacy Policy

Respecting client privacy is paramount:

Data Protection: All personal information provided by clients is stored securely and used solely for the purpose of service delivery.
Confidentiality: Our staff members are trained to maintain confidentiality regarding any sensitive information encountered during the cleaning process.

8. Satisfaction Guarantee

We are dedicated to ensuring client satisfaction:

Review and Feedback: Clients are encouraged to provide feedback on our services to help us maintain high standards.
Re-clean Policy: If any areas are found to be unsatisfactory after the cleaning has been completed, we offer a free re-clean service to address the issues.

9. Termination of Service

Either party may terminate the service under the following conditions:

Client-Initiated Termination: Clients may cancel services according to our cancellation policy without facing penalties beyond any applicable fees.
Provider-Initiated Termination: We reserve the right to terminate services if clients fail to comply with the terms and conditions or engage in disruptive behavior.

10. Modifications to Terms and Conditions

We may update our terms and conditions to reflect changes in our services or policies:

Notification: Clients will be notified of significant changes to our terms and conditions via email or through our official communication channels.
Effective Date: Any modifications will become effective immediately upon posting, unless otherwise specified.

Conclusion

By engaging our tenancy cleaning services, clients agree to abide by these terms and conditions. We are committed to providing exceptional service and maintaining clear and transparent communication to ensure a positive experience for all parties involved.