Privacy Policy takes the protection of your privacy very seriously. We have a privacy policy in place, which, in the interest of openness and transparency, we will outline here.

First and foremost, we can confirm that none of the personal information we gather will be used in any way that goes against either the Data Protection Act of 1998, or any other regulation, germane to that law.

Holding of personal information

Any personal information in the possession of, whether provided by a second party or collected directly, is held by Tenancy Cleans.

What information do we hold and how will it be used?

Information particular to an individual will never be gathered without their knowledge. We collect your personal information at the time of registration to fulfill your order. We may complete security checks to ensure that no fraudulent transactions take place.

We will also monitor your marketing preferences, in regard to products and services in order to make improvements and provide the best service possible for our customers. We may contact you with information and special offers on our services. We may enable third parties to contact you with offers and information about their services.

Will the information holds be shared?

Information may be shared with third parties – brought on to complete the following tasks on our behalf:

1.    Completing surveys
2.    Completing installations
3.    Analysing data
4.    Carrying out transactions
5.    Carrying out credit card transactions
6.    Sending packages
7.    Correspondence by mail
8.    Correspondence by email
9.    Removing unneeded information from customer contact lists
10.    Providing marketing assistance
11.    Assisting customer service operators
12.    Completing fraud prevention security checks

Carefully selected 3rd parties will have access to your personal information needed to perform these activities on our behalf.

Without your agreement, your personal information will not be sold or shared for any purposes.


These alphanumeric identifiers are transferred to your device’s hard drive to enable us to recognize your browser and help us to track visitors to our website. In this way we can better understand which parts of our site best serve you. We always recommend that visitors to our site leave their cookies turned on.


Welcome to our website, a trusted cleaning service provider in London. With over X years of experience in the industry, we understand the importance of maintaining the highest level of professionalism while protecting the privacy and personal data of our clients. We value your trust and this is why we have created a Cookie Policy to inform you about the cookies we use on our website and how they are used.


Cookies are small data files that are placed on your computer or mobile device when you visit a website. They are used to make websites work efficiently and to provide information to the website owners. Cookies don’t identify you personally but they do collect information about your browsing behavior, preferences and the device you are using.


We use cookies on our website to enhance your browsing experience and to improve the functionality of our website. Cookies allow us to remember your preferences, such as language settings, and help us to personalize your experience on our website. They also allow us to analyze website traffic and user behavior which helps us to understand how our website is being used and identify areas for improvement.


On occasion, and always in the best interest of our customers, we work with other companies to ensure that you will be able to have direct access to other sites, relevant to the product or service you might be viewing on ours.

Though we work to ensure the quality and reliability of the links, and the sites themselves, we must stress that the content has not been created, and therefore, cannot be guaranteed by us.

Protecting the information of customers

SSL or secure server software encrypts all of the information you enter when completing transactions or accessing your account.

What are my choices?

Though your cookies will need to be on for you to place an order; you have the choice whether or not to provide any other information requests, and the freedom to modify your preferences as you see fit.

What if I want to complain?

We will work hard to resolve any issue in a fair and balanced manner within 64 hours, and will keep you informed at each stage of the process. If you are unhappy with the way a complaint has, or is being handled, you should get in touch with us.

Policy changes

Any changes to our privacy policy will be explained clearly on this page.

We’d love to hear what you think

We are always interested to hear your comments and answer questions about our privacy policy. Call 020 3397 3275 or send an email if you have any questions.